Nana's Rentals | Robstown TX

1. How does Nana's Rentals process my reservation?

Nana's Rentals processes all reservation requests on a first come first serve basis. Receipt /email correspondence of a quote does NOT guarantee equipment availability.

2.What is the rental period?

Our equipment is rented by the day, however there is an 8 hour maximum time limit. Nana's Rentals only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.

3. When can I confirm my rental?

We generally contact you within 1-2 days of your event to confirm payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery.

4. What is my delivery time?

Backyard parties are delivered within a 4 hour delivery window generally between 9am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.

5. What about set up & pick Up?

Our drivers do all the heavy lifting, just show us where to set up. However it is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

Back yard parties are usually picked up within two hours of your event end time, while public events are picked up 30 minuets after end of event time. If our driver shows up to pick up and there is no one present or can not enter due to locked gates, a additional pick up fee of $25 will be assessed. If your event is at a church,park,school, or public location and ends earlier than the scheduled time. Please give us a call at your earliest convenience so that we may send someone your way as soon as possible. However there is not a grantee there will be a driver available for last minute pick up. Please note that units in public location can not be left unattended, the customer is responsible for all equipment from drop off until pick up time.

6. What is the payment policy?

We accept credit cards or cash, and Pay Pal as methods of payment. It's critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

7. What are the power requirements?

Customer is responsible for power. NANA'S RENTALS is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items CANNOT be plugged into the same circuit. We furnish one extension cord per inflatable rental. Generators may be rented in advance if a power source is not available.

8. What type of supervison is needed?

NANA'S RENTALS does not supply supervison, you or your designated attendant(s) must supervise children during the rental period. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured.The following rules and warnings must be obeyed in the use of the inflatable equipment:

1.All safety and operating instructions contained on the inflatable unit must be complied with and followed at all times.

2.Safety First! Children’s safety depends on presence of adult supervision while Inflatable Unit, while all leased property is in use. ADULT SUPERVISION IS REQUIRED AT ALL TIMES!

9. What is the Deposit and Cancellation Policy?

A $50 non refundable deposit is collected at the time of reservation on our rentals. If the event is canceled or needs to be rescheduled, the sooner we know the more options we can offer you. If you are canceling within 24hours of your event you MUST CALL the office during regular office hours or call the afterhours emergency number. NANA'S RENTALS reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.

10. What is the Weather Cancellation Policy?

Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining in your area 2 hours before your rental period. Warning!! INFLATABLE UNITS MUST NOT BE USED WHEN WET INSIDE except for water units. Also when winds are 20MPH or more. Inflatables become very slippery and can be dangerous when wet. In this situation we recommend evacuating the unit and powering it off until winds die down and/or the rain stops. Once storm passes re inflate the unit and dry off interior before use

11. What is the Refund Policy?

During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather. Customer should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

12.What happens if the unit is damaged?

Customer is responsible for all damages to unit and any cleaning charges ($25 -$175) due to misuse (silly string, food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

13. What about Rainy/Cold/Windy Days?

We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Attendants reserve the right to make the final decision to cancel a rental due to inclement weather " defined as:15-20+ sustained winds (with higher gust), 70% or more chance of rain, and /or temptetures below 40 degrees F. If this is the case, we will make every effort to contact you the day prior to or morning of your event to discuss options. WE CANNOT SET UP IN HIGH WINDS OR IT IS ACTIVELY RAINING, DUE TO INCREASED CHANCE OF INJURY OR ELECTROCUTION. Very few days are complete rain outs; we will make every effort to deliver between rain showers. However keep in mind that this may cause delay in drop off time, we ask that you work with us in this situation. If customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up upon our arrival (wind, mud, rain ect) there will be a $30 fee.